K-Secret Seoul 1988 Retinal Eye Cream

Return & Refund Policy

Important: 24 to 48 Hours Reporting Required

You must inform us within 24 to 48 hours of receiving your order if there is any damage or defect in the product.

Returns or exchanges will ONLY be accepted if you report the issue within 24 to 48 hours of delivery. If you inform us after this time period, we will not be able to process a return or exchange.

Eligibility for Returns

• Product must be damaged or defective
• Issue must be reported within 24 to 48 hours of delivery
• Product must be unused and in original packaging
• Proof of damage (photos/videos) must be provided

How to Report an Issue

Contact us within 24 to 48 hours of receiving your order:

• Email: [your email]
• Phone: [your phone number]
• WhatsApp: [your WhatsApp number]

Non-Returnable Items

• Items reported after 48 hours of delivery
• Products that have been used or opened
• Items without original packaging
• Products damaged due to misuse

Refund Process

Once your return request is approved:

• Refunds will be processed within 7-10 business days
• Amount will be credited to your original payment method
• Exchange items will be shipped within 3-5 business days

Remember: You must report any issues within 24 to 48 hours of delivery. No exceptions.

Contact Us

For any questions about our return policy, please contact our customer service team.